Person specifications

Head of Technology

Role tasks
  • Develop and lead the implementation of the UKHO’s technology strategy (in collaboration with the CDTO who is accountable for defining the overarching strategy)
  • Oversee enterprise architecture and ensure alignment with organisational goals
  • Oversee day-to-day delivery of the operational platforms
  • Evaluate and adopt new technologies to drive innovation and value
  • Ensure operational resilience, cyber security, and disaster recovery
  • Lead strategic technology planning and financial decision-making
  • Build and maintain a high-performing digital and data capability
  • Engage with internal and external stakeholders to advocate for technology
  • Support continuous improvement in delivery practices and tools
Specific technical/functional skills and experience
  • Proven experience in successfully leading enterprise wide technology strategy and delivering value and transformation.
  • Deep understanding of technology architecture, cyber security and digital delivery.
  • Experience in building high-performing digital and data teams.

Head of IT Corporate Operations

Role tasks
  • Lead and manage the IT Operations Department, ensuring SLA compliance and service continuity for a technology estate that is highly complex and includes significant proportion of legacy (technical debt)
  • Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes
  • Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence
  • Manage vendor relationships and contracts for IT services
  • Collaborate with stakeholders to align IT services with business needs
  • Lead, coach, and develop the IT operations team to drive a high performing, continuous improvement, customer centric mindset and culture
  • Own, report and ensure visibility of KPIs and Service Performance
Specific technical/functional skills and experience
  • Highly engaging, service driven and able to build trust and lead at a senior level within a complex and technology driven organisation.
  • Proven operational and service excellence leadership including IT service management.
  • Proven experience of turnaround performance and service delivery and excellence.
  • Experience with service desk tools monitoring platforms and reporting dashboards.
  • ITL V4.
  • Proven ability to see the bigger picture, make effective decisions and drive change and continuous improvement.